Best Supps uses DPD and Royal Mail as our main carriers.
Any items which are purchased and weigh up to 1kg including packaging will be sent via Royal Mail. Delivery usually takes 1-3 days in the UK.
Any items which weigh over 1kg inclusive of all packaging will be sent via our courier DPD. This is a Next Working Day Delivery Service for UK customers.
DPD offer great new technology which allows us to track and trace your parcel every step along the way right from when the parcel is picked up here until it is signed for at your door.
We endeavour to despatch all orders before 1:00pm on the same day (during the week) using either Royal Mail or DPD.
Shipping Costs
Orders to the UK mainland excl. Highlands are a FREE. Deliveries to BFPO addresses will be charged at standard UK postal rates but with a 5kg limit on orders.
Shipments to Northern Ireland, the Scottish Highlands, UK Islands, Channel Islands and Europe are calculated according to weight but there is a MAXIMUM charge of £15 to Northern Ireland, Scottish Highlands and non-mainland UK.
Tracking your own parcel
Finally if you know your parcel is on the way and you want to track it for yourself, then simply click the link below.
Finally, we accept that unfortunately there may sometimes be occasions when, for some reason, there is a problem with delivery. It may arrive late; it may arrive damaged; it may not arrive at all. In any of these cases, we will endeavour to ensure that a replacement is arranged with the absolute minimum of fuss for you, and that you get a full refund for any postage you have paid. Incorrect delivery information as stated by the customer is the responsibility of the customer, who will be charged £9.99 if we make a collection on their behalf.
Whilst we do try to keep all our info pages polite and friendly, for legal reasons brought about by a minority of our customers, we do need to state that it is the customer's responsibility to ensure that they are present to sign for the parcel. In no way can Best Supps or DPD/Royal Mail be held liable for failed deliveries unless either of those parties has been negligent in their duty to deliver.
